September 30, 2016 - Time is money - quick action is needed, especially when it comes to fault diagnosis and their subsequent resolution. With Hägglunds InSight Live, Bosch Rexroth provides plant operators with a solution that enables remote support for their in-house maintenance teams anywhere in the world. The Hägglunds InSight tool facilitates instant support through the use of Virtual Reality. With nothing but a rudimentary Internet connection and a smartphone, tablet or laptop, customers get direct support from Rexroth product and application experts. The InSight Live platform is designed to work with limited bandwidth and mobile connectivity and can provide a powerful virtual reality real time support.

The customers’ engineers can contact the Bosch Rexroth service team and start the app, when they require on-site support. The app establishes an immediate sound/image connection to the correct product or application specialist. With an appropriate type of service agreement, the specialists are available for all service related questions regarding Hägglunds heavy-duty drives. The specialists see everything the customer’s engineer sees and in return, by way of the intelligent platform, they can also superimpose their hands, tools, documents and diagrams on top of the image the customer engineer is displaying. By doing this the experts can show where the engineer can find the needed information and guide him through diagnosis and solution. Especially in remote areas, for example in raw materials extraction, diagnosis and the correct service actions can be performed very quickly, reducing maintenance costs for the customer.

Hägglunds InSight Live is a service tool specifically designed to drive down the customers’ risks and cost of ownership.

Economical, precise, safe, and energy efficient: drive and control technology from Bosch Rexroth moves machines and systems of any size. The company bundles global application experience in the market segments of Mobile Applications, Machinery Applications and Engineering, and Factory Automation to develop innovative components as well as tailored system solutions and services.

Bosch Rexroth offers its customers hydraulics, electric drives and controls, gear technology, and linear motion and assembly technology all from one source. With locations in over 80 countries, more than 31,100 associates generated sales revenue of approximately $5.99 billion (5.4 billion euros) in 2015. 

Having established a regional presence in 1906 in North America, the Bosch Group employs some 28,700 associates in more than 100 locations, as of April 1, 2015. In 2014, Bosch generated consolidated sales of $11.3 billion in the U.S., Canada and Mexico.

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of $78.3 billion (70.6 billion euros) in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”  

Bosch Rexroth’s virtual reality tool provides hands-on field service repair without waiting for a Rexroth service technician to arrive